The Capital Credit Solutions Ltd. (CCS) recognises the success of the company is contingent on the delivery of a professional and highly compliant service to customers, which aligns to the standards required by clients and external stakeholders.Quality sits at the heart of the CCS Compliance Framework, and is the foundation upon which CCS drives company culture. Quality is enhanced by working in a systematic manner mapped to formally documented policies and procedures designed to eliminate the occurrence of deficiencies, and consistently meet customer expectations. CCS support quality objectives through the operation of a formal Quality Management System, which is aligned to the ISO90001:2015 Quality Standard. It is the responsibility of every employee of the company to play our part in maintaining and upholding these quality standards. CCS is committed to maintaining our certification under this standard to enable:
⮚Customer confidence in our performance, and our ability to effectively manage their expectations;
⮚The company ensures adherence to compliance with all relevant laws and regulations;
⮚Our employees understand their role in achieving the quality standards we aspire;
⮚Our suppliers know our expectations of them;
⮚Our ability to continually enhance our productivity and performance;
⮚Our management system is periodically reviewed to respond to the changing regulatory landscape and environment.
As part of our ongoing efforts, we monitor and test controls for optimal compliance results. The Management Review Team systematically monitors all facets of our business to ensure customer needs and expectations are met and maintained.Ultimately, the Quality Management System governs our core operations, and plays a vital role in the continued growth and prosperity of our organisation, the health and safety of our staff, and care for the environment.