Frequently Asked Questions

Due to the Privacy Act, Capital Credit Solutions cannot default a bad debtor or divulge information stored on its database to a third party. CCS recommends having solid Terms of Trade and Credit Applications with Personal & Directors Guarantees in place, as prevention is better than cure.

Successful debt collection depends on a number of factors, especially the age of the account. As a guide debts can be pursued for 6 years although successful collection usually occurs on recently incurred debts where the debtor is traceable and solvent with no valid grounds for disputing the debt. Our experienced debt specialists will assess each case on its merits and advise the best course of action.

Once a debt is sent for collection a debtor will often attempt to bypass us to avoid any further debt collection correspondence, telephone calls and potential legal action. 

Our aim is to efficiently & effectively get your debt(s)paid. Once a debt is lodged, any monies paid by the debtor directly or indirectly shall be subject to commission charges.

YES! Although you will have to have a proper Terms of Trade in place. Your customers need to be aware and agree that you may charge late payment fees, interest, legal and recovery costs as defined within the Terms of Trade for any accounts not paid within the agreed credit terms.

You may submit unlimited debts for collection. If you have a large volume of debts to lodge CCS may be able to offer a bulk lodgement system depending on your circumstances.

The minimum amount we will accept for collection is $100.00.

Due to the Privacy Act, CCS cannot default a bad debtor or divulge information stored on its database to a third party. CCS recommends having solid Terms of Trade and Credit Applications with Personal & Directors Guarantees in place, as prevention is better than cure.

Monies collected on behalf of our clients are held in separate trust accounts and audited before final disbursal. To protect clients and debtors we regularly perform audits of our trust accounts to safeguard financial transactions and hold the following government licences: Commercial Agents Licence.(Australia)