Capital Credit Solutions take complaints extremely seriously. Our fair and amicable dispute resolution process ensures arriving at amicable solutions for all parties within a reasonable timeframe.

We take great pride in utilising the feedback from a dispute and resolution process to constantly improve policies/procedures with the objective of minimising disputes and reducing the dispute resolution timeframe.

Capital Credit Solutions takes all complaints seriously and endeavours to ensure a fair resolution for all parties within a reasonable timeframe. CCS strives to continually work with its customers to provide the best possible outcome. 

If a customer wishes to make a complaint, they may contact our compliance department.

Phone: 1300 717 422

Email: [email protected]

Address the complaint to:

Head of Compliance and Risk

Capital Credit Solutions

PO Box R1090
Royal Exchange NSW 1225

It is important that all relevant details are provided in the complaint, including Capital Credit Solutions Reference Number, important dates, clear details regarding the nature of the complaint and the preferred resolution.

If a customer is not satisfied with the resolution provided by Capital Credit Solutions’ Dispute Resolution process, they can lodge a complaint with the Australian Financial Complaints Authority (AFCA). Capital Credit Solutions is a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution scheme approved by ASIC and the ACCC. 

Privacy complaints can also be dealt through AFCA, or alternatively with the Office of the Australian Information Commissioner (OAIC). 

Website: www.afca.org.au

In writing to: Australian Financial Complaints Authority (AFCA), GPO Box 3, Melbourne VIC 3001